Call and Serve Procedures
  
Call and Serve Procedures
Topics in this chapter
Customer Journey Management Terminology
Issuing Tickets - Reception
Calling Visits - Counter
Working with the called Visit
Completing the transaction
Removing a Visit
 
This chapter presents the standard features for the Reception User and the Counter User. This chapter specifically describes Customer Service practices and features that involve working with a Visit.
Your system and user role configurations may differ from those presented in this User’s Guide.