Parameter | Description |
Name | Name of the Unit. |
Description | Description of the Unit. |
Type name | Name of the Unit Type. |
Type description | Description of the Unit Type. |
Unit id | Identification code of the Unit. |
Touch Application | Select the wanted Surface Application here. |
Auto close | Automatically close Concierge after this time of inactivity (seconds). Default is 1800. The value should be less (in seconds) than the Shiro timeout value, set on the server. |
Create Appointment Flow | Gives access to the Create Appointment flow, if the User has the correct access right. By default this is enabled. |
Edit Appointment Flow | Gives access to the Edit Appointment flow, if the User has the correct access right. By default this is enabled. |
Arrive Appointment Flow | Gives access to the Arrive Appointment flow, if the User has the correct access right. By default this is enabled. |
Create Visit Flow | Gives access to the Create Visit flow, if the User has the correct access right. By default this is enabled. |
Edit Visit Flow | Gives access to the Edit Visit flow, if the User has the correct access right. By default this is enabled. |
User Pool Transfer | If this check box is checked, it is possible to transfer to the User Pool. |
Service Point Pool Transfer | If this check box is checked, it is possible to transfer to the Service Point Pool. |
Queue Transfer | If this check box is checked, the Transfer to Queue button is enabled. |
Transfer First | If this check box is checked, it is possible to transfer to the first position in the Queue. |
Transfer Last | If this check box is checked, it is possible to transfer to the last position in the Queue. |
Transfer Sorted | If this check box is checked, it is possible to transfer sorted, according to enter time into the Queue. |
Delete Visit | If this check box is checked, the Delete option is available in the Edit Visit flow. |
Delete Appointment | If this check box is checked, the Delete option is available in the Edit Appointment flow. |
Re-schedule Appointment | If this check box is checked, the Re-schedule Appointment section is available in the Edit Appointment flow. |
Send SMS | If this check box is checked, the SMS button is available in the Create Appointment, Create Visit and Arrive Appointment flows. |
Send EMAIL | If this check box is checked, the Email button is available in the Notification section in the flows. |
Identify Appointment QR Code | If this check box is checked, the QR Code button is available in the Identify Appointment section, in the Create Appointment and Edit Appointment flows. |
Identify Visit QR Code | If this check box is checked, the QR Code button is available in the Identify Visit section of the Edit Visit flow. |
Reconnect timer | In case of weak network, this timer indicates how long time the app will keep trying to reconnect. Default is 15 minutes. |
Country Code | Enter the country code to be used with the Customer phone number in Concierge. This can be overridden in the app. The country code should have the format +nn /00nn / nn, for example +46 / 0046 / 46. |
Date format on ticket | From the drop-down list, select the wanted date format. Available formats are: YYYY-MM-DD; DD-MM-YY; MM-DD-YY; and Day Month Year. |
Time format on ticket | From the drop-down list, select the wanted time format. Available formats are: HH:MM; HH:MM am/pm; HH:MM:SS; and HH:MM:SS time zone (for example CEST). |
Surface custom parameters | Which custom parameters should be available on the ticket. The following parameters and strings to use in the Surface Editor application are available: • Waiting customers • Current waiting time • Branch name • Tickets left Mark several of them by holding down Ctrl while clicking on them. |
Button delay | This is the minimum time that must elapse after a Customer has pressed the button and until the next Customer can get a ticket. Default: 2 seconds. Max: 60 seconds. Min: 0 seconds. |
Tickets on roll | Number of tickets on roll. |
Low ticket alarm | The number of tickets in the printer when the alarm is activated.  The ticket counter is restarted when the paper is fed into the printer mechanism. |
Device Controller | From the drop-down list, select which Device Controller should be used. |
Make sure that your used iOS/Android device(s), Orchestra Central and Orchestra Queue Agent have the same time zone, time and date set.