Connect Concierge

This unit type should be used if you do not want to use a printer. Hence, if you select this unit type, the Ticket option will not be available in Concierge.

Parameter	Description
Name	Name of the Unit.
Description	Description of the Unit.
Template name	Name of the Unit Type Template
Template version	Version of the Unit Type Template
Highlight color	There are three default colors to choose between: Red, Blue, or Green. If you do not want one of these, select Customized and enter a Customized highlight color code in the field below.
Customize highlight color	Here you can enter a color code (hex), if you want to use a customized highlight color. The default is Qmatic red, #A9023A.

At least one of the notification methods, Send SMS or Send EMAIL needs to be enabled. If both are disabled, you will get an error message after logging in to Connect Concierge and you will not be able to open up any of the flows.

Parameter	Description
Name	Name of the Unit.
Description	Description of the Unit.
Type name	Name of the Unit Type.
Type description	Description of the Unit Type.
Unit id	Identification code of the Unit.
Auto close	Automatically close Concierge after this time of inactivity (seconds). Default is 1800. The value should be less (in seconds) than the Shiro timeout value, set on the server.
Create Appointment Flow	Gives access to the Create Appointment flow, if the User has the correct access right. By default this is enabled.
Edit Appointment Flow	Gives access to the Edit Appointment flow, if the User has the correct access right. By default this is enabled.
Arrive Appointment Flow	Gives access to the Arrive Appointment flow, if the User has the correct access right. By default this is enabled.
Create Visit Flow	Gives access to the Create Visit flow, if the User has the correct access right. By default this is enabled.
Edit Visit Flow	Gives access to the Edit Visit flow, if the User has the correct access right. By default this is enabled.
User Pool Transfer	If this check box is checked, it is possible to transfer to the User Pool.
Service Point Pool Transfer	If this check box is checked, it is possible to transfer to the Service Point Pool.
Queue Transfer	If this check box is checked, the Transfer to Queue button is enabled.
Transfer First	If this check box is checked, it is possible to transfer to the first position in the Queue.
Transfer Last	If this check box is checked, it is possible to transfer to the last position in the Queue.
Transfer Sorted	If this check box is checked, it is possible to transfer sorted, according to enter time into the Queue.
Delete Visit	If this check box is checked, the Delete option is available in the Edit Visit flow.
Delete Appointment	If this check box is checked, the Delete option is available in the Edit Appointment flow.
Re-schedule Appointment	If this check box is checked, the Re-schedule Appointment section is available in the Edit Appointment flow.
Send SMS	If this check box is checked, the SMS button is available in the Create Appointment, Create Visit and Arrive Appointment flows.
Send EMAIL	If this check box is checked, the Email button is available in the Notification sections of the flows.
Identify Appointment QR Code	If this check box is checked, the QR Code button is available in the Identify Appointment section, in the Create Appointment and Edit Appointment flows.
Identify Visit QR Code	If this check box is checked, the QR Code button is available in the Identify Visit section of the Edit Visit flow.
Reconnect timer	In case of weak network, this timer indicates how long time the app will keep trying to reconnect. Default is 15 minutes.
Country Code	Enter the country code to be used with the Customer phone number in Concierge. This can be overridden in the app. The country code should have the format +nn /00nn / nn, for example +46 / 0046 / 46.

Parameter	Description
Default name	Default name of the Unit.
Description	Description of the Unit.
Number of units (max 10)	Enter the number of units to create when publishing this unit to a configuration.
Unit Identifiers	A table with unit identifiers, which is dependant on which Number of units you have entered in the field above. So, if the number 4, for example is entered, the table will automatically get 4 rows. The two columns of the table are: • Name - Name of the unit, by default the name of the unit plus a sequential number, for example WebReception 5 or WebServicePoint 2. Can be changed to anything, so long as the name is unique, within the Branch. • Logic Id - An ID used in the connectors. The Logic Id continues with the next number in the sequence of the auto generated ID's within the Unit Type (e.g. Service Points, Entry Points, or Presentation Points). The number can be changed to anything, in the range of 1-9999, as long as it is unique within the Service Point, Entry Point, or Presentation Point. Example: If you have a total of 4 units and let the first three keep the automatically set Logic Id’s 1-3, then manually set the fourth unit to Logic Id 12, then change the Number of units to 5, the fifth unit will automatically get Logic Id 4.
Unit id	Identification code of the Unit.
Notes	If this check box is checked, it is possible to edit/add notes to the Visit/Appointment.
Appointment Fetch, start (min)	Start time, in minutes, for interval, from which to fetch Appointments. Based on Server time. Default is 60 minutes. Make sure that your used iOS/Android device(s), Orchestra Central and Orchestra Queue Agent have the same time zone, time and date set.
Appointment Fetch, End (min)	End time, in minutes, for interval, from which to fetch Appointments. Based on Server time. Default is 120 minutes. Make sure that your used iOS/Android device(s), Orchestra Central and Orchestra Queue Agent have the same time zone, time and date set.
Fetch appointments	Check this check box (default), if you want to fetch the Appointment list, when the work flow is started.