Presentation Points : Notifications
  
Notifications
Used to send notification events from other units.
Global Settings
 
Parameter
Description
Name
Name of the Unit.
Description
Description of the Unit.
Template name
Name of the Unit Type Template
Template version
Version of the Unit Type Template
Equipment Profile Level Settings
 
Parameter
Description
Name
Name of the Unit.
Description
Description of the Unit.
Type name
Name of the Unit Type.
Type description
Description of the Unit Type.
Unit id
Unique id of the unit
Phone number field
Specify CUSTOMER:field if property is on the Customer object. Default is CUSTOMER:phoneMobile. The phone number will then be placed in the property phoneNumber which can be used in the SMS / Email message.
Write data in QAgent log (debug
Note that this may make the log file grow, use with caution!
Branch Level Settings
 
Parameter
Description
Default name
Default name of the Unit.
Description
Description of the Unit.
Unit Identifiers
The two columns of the table are:
• Name - Name of the unit, by default the name of the unit plus a sequential number, for example WebReception 5 or WebServicePoint 2. Can be changed to anything, so long as the name is unique, within the Branch.
• Logic Id - An ID used in the connectors. The Logic Id continues with the next number in the sequence of the auto generated ID's within the Unit Type (e.g. Service Points, Entry Points, or Presentation Points). The number can be changed to anything, in the range of 1-9999, as long as it is unique within the Service Point, Entry Point, Presentation Point, or Device Controller.
Unit id
Unique id of the unit
Phone number field
Default is CUSTOMER:phoneMobile. The phone number will then be placed in the property phoneNumber which can be used in the SMS / Email message.
Position to be notified
Position in the Queue for when an SMS should be sent. Used together with Ticket Call events.
Enable Visit Call Events
Enable/disable events for when a Visit is called. Enabled by default.
Enable Visit Create Events
Enable/disable events for when a Visit is created. Enabled by default.
Enable Visit End Events
Enable/disable events for when a Visit is ended. Enabled by default.
Enable Arrival Events
Enable/disable events for when a customer arrives to a specified Queue or Service.
SLA Alerts Time Interval
Time interval, in seconds, for checking for SLA Alerts
Enable SLA Alerts
Enable/disable alerts for when the Service Level Agreement (SLA) is reached.
Write data in QAgent log (debug)
Note that this may make the log file grow, use with caution!