Using Business Intelligence Canned Reports
Predefined Business Intelligence Canned Reports are found, in the following directory:
<install directory>/system/pentaho-solutions/qmaticbi/Canned Reports
Note: Each Canned Report consists of two files: the actual report file (.prpt) and a properties file (.properties).
For a description of the report parameters used in the Canned Reports, see
Report Parameters, below.
The predefined Canned Reports are divided into the following groups and each report is described in more detail below:
• Appointment reports
o Appointment Booking
o Appointment Booking Time Per Period
o Appointment Overview
o Appointment Service Overview
o Appointment Waiting Time Per Period
• Customer feedback reports
o Customer Feedback per Branch Queue, and Date
o NPS® Overview
o NPS® per Branch
o NPS® per Service
• Marks reports
o Marks per Service
o Mark Summary
• Overview reports
o Overview per Period
o Overview per Time Period
o Transaction Overview
o Visit Overview
• Queue and Waiting Time reports
o Queue Summary
• Service reports
o Delivered Service
o Service Summary
o Service Transactions
• Service Point and Staff reports
o Service Point Performance
o Staff Performance
• Ticket reports
o Event List
o Ticket Report
o Trace Customer
o Trace Ticket Number
• Transaction Time reports
o Transaction Time per Period
o Transaction Time per Service
o Transaction Time per Time Period
• Waiting Time reports
o Waiting Time per Period
o Waiting Time per Queue
o Waiting Time per Time Period
• Customer reports
o Customer Overview